A Caring Community Working Together to Help Our Students Succeed
Counseling and Psychological Services
Phone: (402) 472-7450
213 University Health Center
University of Nebraska–Lincoln
1500 U Street
After Hours Crisis Line: (402) 472-7450
Counselors, Social Workers, Psychologists, Nurse Practitioners, Psychiatrists
- Individual and Couples Counseling
- Group Counseling
- Psychiatric Assessment and Treatment
- Eating Disorders Treatment Team
- Psychological Testing
- Crisis Walk-In during Office Hours
- Crisis Phone Consultation After-Hours
You are in a good position to spot someone who may be emotionally distressed. While some of this is expected, especially during stressful times of the year, you may notice someone acting in a way that is inconsistent with your normal experience with that person. You are an important resource in times of trouble, and your expression of interest and concern may be critical in helping the student. You also may be able to alert the university so that an appropriate intervention can be made.WHEN IN DOUBT, CALL 911 or CONSULT with CAPS (402-472-7450)
IF THE STUDENT TAKE IMMEDIATE ACTION
- Threatens the safety of self or others
- Acts in a frightening or threatening manner
- Refuses to leave the classroom after being asked to leave
- Reporting or initiating a threat or bomb scare
UNL Police Department
Campus Phone: 2-2222
Cell Phone: 402-472-2222
- Acts significantly out of character
- Acts peculiar and this is cause for alarm
- Displays unhealthy or dangerous patterns of behavior
UNL Police Department
- Indicates loss of touch with reality
- Reflects suicidal thoughts or actions, depression, hopelessness, anxiety or difficulty dealing with grief
Counseling and Psychological Services (CAPS)
402-472-7450 (after hours)
- Indicates having been a victim of a stalking, hazing, or other crime
- Reprots sexual assault or relationship violence
Victim Advocate Violence Prevention
Voices of Hope 24 Hour Crisis Line
- Is not attending class for an extended period of time
- Seems overwhelmed by a problem that could affect university attendance or persistence
- Exhibits behavior that substantially impairs, interferes, or obstructs orderly processes and functions of the university
- Exhibits behavior that deliberately interferes with instruction or office procedures
- Exhibits behavior that is lewd or indecent or breaches the peace
- Reflects debilitated feeling or overwhelmed by a family or personal emergency
Office of the Dean of Students
- Is having academic difficulty due to physical, psychological or learning disability
- Indicates a need for disability accommodations
Services for Students with Disabilities
- Is having academic difficulty due to medical concerns/illness
- Struggling to attend classes or complete assignments due to medical issues
University Health Center Medical Clinic
- Indicates experiencing hate crimes, bias, discrimination or harassment
Office of Equity, Access & Diversity (Bias Response Team)
The DOs and DON'Ts
- DO speak with the individual privately.
- DO let her/him know you are concerned and willing to help.
- DO listen carefully, and only then explore options.
- DO identify resources and make referrals.
- DON’T promise confidentiality.
- DON’T judge or criticize.
- DON’T involve yourself beyond the limits of your time or training.
Possible Signs of Distress
- Marked change in performance or behavior
- Excessive absence or tardiness
- Decreased motivation/concentration
- Increased irritability or anxiety
- Exaggerated emotional response that is inappropriate to the situation
- Increased isolation or sadness
- Hyperactivity or very rapid speech
- Marked change in personal hygiene, including weight loss or gain
- Excessive confusion
- Bizarre or erratic behavior
- References to suicide (e.g., feelings of helplessness or hopelessness)
- References to homicide or assault
- Stay calm and listen. Create an environment where the student can talk and share.
- Offer your support. Let the student know that she or he is not to blame for what happened.
- Let them know that you believe and support them.
- Empower the student by telling them they have a right to be safe and free from violence.
- Be honest and up front about reporting the abuse or getting support.
- Help them find resources to talk with individuals who are trained on these topics (Counseling and Psychological Services – 472-7450 or Victim Advocate Violence Prevention – 472-0203).
What is disruptive behavior?What are some examples…?
Behavior that interferes with UNL’s learning environment is considered disruptive.
It is important to recognize that the period of peak anger usually lasts for a brief period of time.
- Persistent and unreasonable demands for time and attention
- Aggressive or defiant behavior
- Words or actions that intimidate or harass another
- Words or actions that cause another to fear for her/his personal safety
How can I respond to a disruptive person?
- SAFETY FIRST!
- Do not ignore disruptive behavior.
- Remember that anger usually passes quickly.
- Calmly let the student know that the behavior is inappropriate.
- Disruptive behavior should be documented.
The DOs and DON'Ts
- DO use silence to allow the student to tell you what is upsetting her/him.
- DO acknowledge the feelings of the individual.
- DO be firm, steady, consistent, and honest.
- DO focus on what you can do to help the student problem solve.
- DO make personal referrals to appropriate resources.
- DO communicate your concerns with the Dean of Students Office.
- DON’T interrupt, particularly during the initial phase of heightened anger.
- DON’T minimize, blame, ridicule, or use sarcasm.
- DON’T be argumentative or adversarial.
- DON’T touch.
- DON’T ignore your own limitations.
In a crisis situation, or if you feel threatened or endangered, call 472-2222 or 911.
IMPORTANT NUMBERS AND RESOURCES (402) area code University Police 472-2222 Academic Affairs 472-3751 Career Services 472-3145 Center for Civic Engagement 472-3755 Counseling and Psychological Services (students) 472-7450 Division of Student Affairs 472-3755 The Education Abroad Office 472-5358 Employee Assistance Program (EAP) 472-3107 English as a Second Language Programs 472-1884 The Explore Center 472-3605 First Year Experience and Transition Programs 472-1880 International Equity and Compliance 472-3417 LGBTQA+ Resource Center 472-1652 Math Resource Center 472-3731 Military & Veteran Success Center 472-4130 Multicultural Center (OASIS) 472-5500 Nebraska College Preparatory Academy (NCPA) 472-2023 OpeN Shelf Campus Food Pantry 472-3697 Scholarships & Financial Aid 472-2030 Services for Students with Disabilities 472-3787 Student Conduct (Dean of Students Office) 472-2021 Student Involvement 472-2454 Student Legal Services 472-3350 Student Success Center 472-1880 Student Support Services (TRIO) 472-2027 University Health Center—Medical Clinic 472-5000 University Housing 472-3561 Women’s Center 472-2597 Writing Center 472-8803
EMERGENCY = 911