As a patient, you should expect to maintain rights regarding your health information and care.
Privacy and Confidentiality
All information about you will be kept confidential, including the privacy of your health information. The Notice of Privacy Practices explains how your health information may be used.
Information about your treatment
Your health-care team will tell you:
- Why you do not feel well.
- How the treatment can help you and how it could hurt you.
- Other treatments available and how they work.
- What you can do to help yourself feel better.
- How you can be part of your care.
- What your health could be in the future.
- How long it will take to get better.
- What could happen after treatment.
- If your care is part of a research program so you can decide if you want to take part or not.
- We need to be able to talk and understand one another. Let us know if you need a language interpreter or sign language interpreter or assistive hearing device.
We support your right to take part in decisions about your care
- You will be told all about your illness and treatment before you agree to it. Other possible treatments will be discussed. This will be done before you give your approval.
- You may refuse any treatment, test, or procedure. We agree to tell you what could happen if it is not done. It is your choice.
- You can choose whether to be involved in research.
- If you are a minor, the person legally responsible for you will take part in all treatment decisions.
- When you are unable to take part in your care decisions, we will go to your next of kin or the person you identified to make decisions for you. That person will be given the same rights as you would.
- Emergency situations may not allow you to take part in care decisions. When life saving treatment is needed, your physician will decide or follow your advance directive if available.
- You have the right to receive help when making difficult decisions.
- You have a right to be free from restraints that are not medically necessary.
- For public health and safety, hospitals are required to provide information regarding communicable disease to federal and local agencies.
You should expect to be given the correct treatment for your problem by competent staff. They will honor your values and beliefs while you are being cared for. You can expect to be free of any type of abuse or exploitation.
Available and medically appropriate patient care and treatment services are offered to patients solely on the basis of medical condition, without differentiation or consideration of race, age, gender, disability, national origin, religion, sexual orientation or gender identity.
You can state in writing your health care choices or have someone designated to make choices for you. This is called an advance directive. It is the policy of the hospital to honor your preferences regarding medically-indicated treatments within the limits of the law and the hospital’s capabilities. If you are interested in making an advance directive or want additional information, please ask your nurse or contact our Social Work Department at 402-559-4420.
Pain control is an important part of your treatment. You and your caregivers will set a goal for pain control. We want you to be as comfortable as possible.
Meeting Your Needs
It is important you receive the right care for your condition. We will tell you if the hospital cannot provide you with that care. We will help you find and transfer to another facility that can help you.
You have the right to make complaints when you are not happy with the care you received from Nebraska Medicine. We would like you to first speak with the staff involved. You may also speak with the lead or manager of the area. If you are not satisfied, please contact the Patient Relations Department at 402-559-8158. You have the right to make an additional complaint if further help is needed. The following groups will hear your concerns:
- Nebraska Consumer Protection Line: 800-727-6432
- The Joint Commission: 800-994-6610
- Quality Improvement Organization, CIMRO of Nebraska: 800-458-4262
Access to your health information
You have the right to review your health record and your hospital bill. You can have this information explained to you if needed. We would be happy to answer any questions you may have.