Frequently Asked Questions

Every time you visit Nebraska Medicine–University Health Center, please bring:

How to Use the University Health Center

  • Who is eligible to use the University Health Center?

  • What can I do if I have a medical concern after hours?

  • How do I cancel or reschedule an appointment?

  • Billing and Insurance

  • What health center services are offered at no extra charge to students who pay University Program and Facilities Fees, otherwise known as student fees?

  • How does insurance work at the University Health Center?

  • How do I use the University of Nebraska's UnitedHealthcare StudentResources student insurance plan?

  • Can I use the University Health Center if I do not have insurance?

  • How am I billed and how do I pay my bill?

  • Patient Privacy, Rights and Responsibilities

  • What are my patient rights and responsibilities?

  • What are the patient privacy practices?

  • Pharmacy

  • How long will it take to fill my prescription?

  • Can I request refills ahead of time for pick up?

  • Can I send someone else to pick up my prescription?

  • Will my parents be notified about my prescriptions?

  • If I attend UNK, UNMC or UNO, can I use the the University Health Center pharmacy?

  • Can I use the pharmacy after I have left the University of Nebraska?

  • Do you have information about patient assistance programs that may help me cover the cost of my medication?

  • Miscellaneous

  • What is One Chart | Patient?

  • I missed class due to an illness. Can a University Health Center staff member write my professor a note telling them I was too ill to attend class?

  • I got hurt or sick on campus due to an uncontrolled hazard. For example, I slipped on an icy sidewalk and fell. Do I need to report this to the university?