Five Tips for a Successful Telehealth Visit

Before you begin your telehealth appointment, make sure you’re prepared for what to expect. Follow these tips to ensure you’re getting the most out of your virtual visits.

  1. Test technology in advance. You will need a smartphone, tablet, laptop or desktop computer for a telehealth visit and steady connection to the internet to stream video. Follow these easy steps to test your equipment and Wi-Fi connection.
  2. Pretend you're in-person. When you go to the doctor in person, the nurse or medical assistant will gather your vital signs in advance. Try to recreate this at home as much as you can by weighing yourself beforehand, taking your temperature and checking your blood pressure if able. Make sure to have your prescriptions handy so you can review your medications with your provider. 
  3. Set the scene. Being able to have a clear conversation with your provider about your health is important. Select a place that is private, safe and away from distractions, so you and your provider can consult as you would in an exam room. Some examples include your dorm room or your parked car. Avoid using crowded places like a dining hall or the Union, and don’t multitask while you’re on your visit (e.g., riding a bike, walking to class, etc.)
  4. Get a room with a view. Along with testing your equipment and Wi-Fi, make sure your setting is ideal for video. Choose a well-lit space and avoid sitting with your back to a window as that can darken your image. Make sure the web camera is at eye level so your provider can see you clearly.
  5. Ask questions. Don’t be shy in front of the camera, this is your time with your provider. Ask questions and repeat what you hear to be sure you understand next steps.